How to present Customer Service on a Resume
When you are applying for a customer service position, you must be sure to include your knowledge and experience in your resume. A well-written and professional resume can make significant difference in obtaining the job you’ve been hoping for. The team at Townsville Resume, we specialize in writing resumes to ensure that you stand out the competition. In this article, we’ll provide tips on how to convey customer service on a resume.
- Utilize action verbs: When explaining your customer service experience include action verbs such as "assisted," "resolved," or "responded." These verbs prove that you’ve been actively engaged in your customer service activities and are able to show results.
- Include specific job duties and responsibilities. Be clear when describing your customer service experience. Instead of simply saying "worked in customer service,"" write "managed a team of customer service representatives and handled complaints from customers."
- Give metrics: Include pertinent metrics such as customer satisfaction levels to show your contribution. For instance, "increased customer satisfaction by 15% through effective solutions to problems."
- Tailor your resume: Tailor your resume to match the customer service position that you’re applying for. Highlight the skills and experience which are most relevant for the position.
- Get professional assistance and proofread your resume: Proofread your resume before making it available to ensure it’s not erroneous. If you require assistance you can seek help from a professional from Townsville Resume.
With these suggestions by following these guidelines, you can build your own customer service resume which effectively highlights your experience and abilities. Remember to customize your resume for the specific job you’re applying to and make sure you proofread it prior to submitting it. Townsville Resume can also assist with the creation of a strong resume that highlights your strengths and experience.
